FAQ

General Company Info

2

• How to contact us?
• Where is our office located?

Orders

9

• How can I cancel my order?
• How can I revise my order after it has been submitted?
• How to place an order?
• What are my payment options to place an order?
• What happens once you receive my order?
• When will I receive my order confirmation?
• When will the credit card be charged?
• Why is my order arriving in multiple shipments?
• Why was my order delayed or canceled? 

Customer Service

2

• What if my product is damaged once received?
• What if my product is missing parts?

Returns

3

• How do I exchange merchandise?
• What is your return address?
• What is your return policy?

Shipping and Receiving

6

• Can I buy online and pick up at your store?
• How can I track my order?
• What is Same-Day Delivery?
• What is UPS My Choice®?
• What is your shipping policy?
• When will I receive my order?

Training

3

• Can I download a product manual?
• Do you offer training for your products?
• How can I order a replacement product manual?