What is your return policy?
Due the specialized nature of our items we cannot accept all returns. Any order sent in error will be returned to Sensonics at our expense once notification is received and processed. Sensonics Smell Tests are guaranteed for 6 months from shipment. We do not accept returns of expired tests.
Our customer service team makes every effort to communicate the unique nature of our tests. All written orders are confirmed with a copy of the order and a contact for errors or changes. Phone orders are read to the customer with the confirmation number.