Shipping and Return Policy

Shipping

Orders within the United States are shipped via Fed Ex/UPS Ground from our facility in Haddon Heights, NJ, USA. International orders are shipped via FedEx/UPS International. Please allow at least 10-14 business days for your order to be shipped. If you require your order immediately expedited shipping may be available, if inventory permits, for an additional fee. Effective December 1, 2014 the expedited processing fee for orders of 1-25 tests will be $25.00; the expedited processing fee for orders of 26 or more tests will be $50.00. This fee is in addition to any overnight or two day shipping service, please call 800-547-8838 within the USA or 856-547-7702 outside of the USA if you require this service.

Within the USA, add 6% to the total order; within Canada and Mexico, add 15% to the total order; within Western Europe and South America, add 20% to the total order; Eastern Europe Africa, Australia, Japan and Asia, add 25% to the total order; and the rest of the world, add 25% to the total order. There is a minimum shipping charge of $20.00 for anywhere in the United States; $20.00 for Canada and Mexico; $25.00 for Western Europe and South America; $30.00 for Eastern Europe, Africa, Australia, Japan and Asia; and $60 for the rest of the world. Payment must be received on foreign orders before shipment. International bank fees should not be deducted from payment. Customer is responsible for duty fees, customs fees or additional shipping fees.

Sensonics, Inc. ensures product quality for up to 6 months from the manufacture date.  An expiration date is stamped on each product.

Returns

Due the specialized nature of our products we cannot accept any returns unless products are deemed as defective. Any defects must be reported in writing within 7 days of delivery. We do not accept returns of expired tests. Sensonics Smell Tests are guaranteed for 6 months from date of manufacture. Shipping costs are non-refundable.
For questions regarding returns, please call 800-547-8838 within the USA, or 856-547-7702 outside of the USA, or e-mail us at sales@sensonics.com

General Disclaimer

All of the information on the Sensonics, Inc. website is believed to be accurate and reliable. However, Sensonics, Inc. assumes no responsibility for any errors appearing in the information. Further, Sensonics, Inc. assumes no responsibility for the use of the information provided or the application of any of its products.  Our products only test the sense of taste and smell. They are not intended to diagnose, treat, cure or prevent any disease.