Frequently Asked Questions
How many times can the microencapsulated odor smell tests be used?
Our smell tests employ microencapsulated ("scratch and sniff") odors that are meant to be used only once.
How should the smell tests be stored and do they expire?
The tests should be kept in a cool dry area, outside of direct sunlight, at an average room temperature not to exceed 70° Fahrenheit or 21° Celsius. Sensonics, Inc. ensures product quality for up to 6 months from date of manufacture or, in the case of threshold tests, from date of shipment.
Can the odor labels on the smell tests be purchased separately?
Sensonics, Inc. does sell our microencapsulated odor labels and can custom publish marketing pieces. Please contact us at (800) 547-8838 or (856) 547-7702 (outside the U.S.) or email firstname.lastname@example.org for information on pricing and fulfillment.
How many times can the Smell Threshold Test™ be used and remain valid?
The test bottles can be administered 50 times before refills are necessary.
Does Sensonics, Inc. do consulting work?
Yes, Sensonics' consulting services include evaluation of consumer product safety, worker health assessment, evaluation of environmental odor problems, and setting up and training of organoleptic panels for the food, flavor and fragrance industries. Our consulting team is headed by Richard L. Doty, Ph.D., Director, Smell and Taste Center, University of Pennsylvania, Philadelphia. Dr. Doty is the author or co-author of over 400 scientific and medical publications in the field of the chemical senses, and has served as a consultant to over a hundred major domestic and international corporations, as well as to such governmental agencies as the National Science Foundation, the National Institutes of Health, the Environmental Protection Agency, and the National Aeronautics and Space Administration.
What are the payment instructions for an international order?
Foreign orders are shipped by UPS INTERNATIONAL; a phone number is required for delivery. Within Canada and Mexico, please add 12% shipping and handling; within Western Europe and South America, please add 20%; within Eastern Europe, Africa, Australia, Japan and the Far East, add 25%. There is a minimum shipping charge of $5.00 in the USA and $15.00 elsewhere. International bank fees should not be deducted from payment. Customer is responsible for duty or customs fee.
Payment on orders outside of the USA must be made prior to shipping. Only checks, international money orders, major credit cards, or wire transfers made out in US currency (dollars) will be accepted as payment. Checks must have appropriate US bank numbers or they will be returned. In summary:
Payment can be made via check drawn on a US bank affiliated with a foreign bank.
Payment can be made via a wire transfer from a foreign bank to our incoming wire bank account. Please contact us for our wire transfer account information.
Payment can be made via AMERICAN EXPRESS, VISA, DISCOVER OR MASTERCARD. Be certain to indicate type of card, correct card number, verification number (a 3 or 4 digit code found on the back of your card following last four digits of credit card number), date of card expiration, and exact spelling of name on card.
Payment can be made via an international money order made in US dollars.
Product Of The Month
Snap & Sniff® Threshold Test
* Rapid and reliable determination of threshold values. * Inexpensive recharging. * Long shelf life. * Phenyl ethanol log10 dilution steps standard. * Custom dilution steps and odors available.
* No requirement of blindfolding .
* Patent Pending.